HC-12C Lab Microhematocrit Microcentrifuge Hematocrit Centrifuge 1.5*75mm*24 Capillary Tubes

Q1: What is the minimum order that we can place?
A: We expect your minimum orders to be of at least US$ 1000. However, we understand that customers need to place smaller sample orders in the beginning in order to test market of our products. Samples against cost are available on request.

Q2: What are your payment terms?
A: All payment should be made in US dollars, for other International currency, we will specify in the proforma invoice sent toyou. We provide the following options for payment:
Full Advance Payment: This method is most convenient for all orders as it minimizes the bank charges involved in other methods of payment. You may arrange Telegraphic Transfer (TT) or Wire Transfer in your bank to our company account under intimation to us.
Part Payment in Advance: For larger orders, we expect that you send 30% down payment in advance. Balance payment is payable before shipment. You may arrange Telegraphic Transfer (TT) or Wire Transfer in your bank to our company account under intimation to us.
Letter of Credit: We expect Sight Letter of Credit against bulk orders. This method involves considerable Bank charges. All Bank changes as per the terms of Letter of Credit, must be to the account of the buyer.
PayPal, Western Union, and Credit Card: We accept small payment by PayPal or Western union, the credit card can be used through our PayPal invoice.

Q3:What's your warranty and after sales service?
A1.ARI products come with 2 years warranty on main unit (X-ray machines 14 months warranty) from the date of production. If any malfunction is caused by quality related problems within warranty period, the products can be repaired for free by ARI.
A2.ARI will provide spare parts and support for the products for not less than 5 years from ARI’s delivery.
A3.ARI will provide necessary upgrade during products’ service period as an added-value service to meet customer’s requirements for function, application or performance. (Upgrade may not be applicable for some models)
A4.For Under warranty service, ARI will send replacement parts to customers after confirming the problem can be solved by replacing parts. The freight cost for sending the good replacement parts is borne by ARI. After receiving and replacing with the good parts, customers should return the defective parts to ARI under our shipment instruction.
A5.For out of warranty service, ARI will advise service charge with cost price and provide a proforma invoice for payment
transfer.After receiving the service charge, ARI will repair and return the parts to the customer after the parts are repaired and testedto be in good working condition.